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1. Which of the following is the process a scanner uses to scan images to a computer?
A. Light is shown through the image and onto the scanner head.
B. Light is reflected off a mirror onto the Charged Coupled Device (CCD).
C. Light is flashed off a mirror onto the CCD.
D. Light is reflected off the image and into a camera.
Answer: B 
2. A technician is performing scheduled preventive maintenance on a laser printer. Which of the following
should the technician clean or replace?
A. fuser
B. ozone filter
C. transfer corona
D. primary corona
Answer: B 
3. A printer  takes a  long  time  to print high-end graphics.   Which of  the  following would be  the FIRST
action to take?
A. Recommend the use of smaller graphics.
B. Replace the toner cartridge.
C. Recommend connecting fewer users to the printer.
D. Check the amount of memory installed.
Answer: D 
4. A technician  is  installing a printer  that uses a parallel cable  to connect  to a computer.   Which of  the
following pin configurations might the technician encounter? (Select TWO).
A. 9 pin D-type
B. 36 pin Centronics
C. 25 pin Centronics
D. 13 pin D-type
E. 25 pin D-type
Answer: BE 
5. Which of the following printers prints multi-part forms at once?
A. ink jet
B. thermal
C. impact
D. laser
Answer: C 
6. Which of the following should a technician use to clean the glass on a flatbed scanner?
A. glass cleaner and paper towels
B. dish soap and a wet towel
C. a soft, pre-moistened towel or wipe
D. dry paper towels
Answer: C